Frequently Asked Questions

Who are Simple?

Simple are a specialist insurance provider dedicated to providing low-cost, high quality cover online. We specialise in Landlords Insurance and Travel Insurance. Because we operate online we reduce our overheads and we pass these savings onto you the customer, in the form of very competitive premiums.

Simple is a trading name of TPS (Insurance Admin Services) Limited. TPS (Insurance Admin Services) Limited is authorised and regulated by the Financial Services Authority (number 311788). Registered Office: Eversheds House, 70 Great Bridgewater Street, Manchester M1 5ES. Registered in England number 02587396.

As a member of the Financial Services Authority we are committed to providing first class service, providing insurance policyholders with access to a Customer Service operative 7 days a week by telephone, email, or internet.

 

Don't forget to visit www.simpletravelinsurance.co.uk for Backpacker, Single Trip and Annual Multi-trip policies offering excellent value for money whatever your travel insurance needs.

 

What is the Buildings Sum Insured (BSI)?

When going through the process of getting a Simple Landlords Insurance quote you will be asked to provide an amount for the Buildings Sum Insured (BSI). This figure is the cost for rebuilding your property if it was completely destroyed. This should not be confused with the market value of the property (which is normally much higher than your Sum Insured). It is equally important not to underestimate your Buildings Sum Insured since should it come to making a claim the insurers will reduce the amount that they pay you in proportion to the amount you have underestimated.

 

How do I accurately calculate the amount of buildings cover required?

The amount of buildings cover must represent the full cost of rebuilding your let property. We can provide cover from a minimum of £75,000 to a maximum of £2million. If you are unsure how much cover you require, please follow the link to the website of the Association of British Insurers to obtain an accurate estimate.

 

Can you insure my property even though it is let to students or DSS tenants?

Yes, we can. At Simple we can offer cover for a wide range of tenants types, some of which are often declined by other landlords insurance providers.

 

Can I just insure the contents of my property?

Yes, unlike some other providers, Simple Landlords Insurance offer a contents only option.

                                

Why does a normal home insurance policy not cover my rented property?

A traditional home insurance policy may not pay when the property is being used to make an income (for example when you are renting your property to tenants). Equally, Landlords Insurance provides additional cover such as Landlords Liability and Loss of Rent, which are not offered through normal home insurance policies. To ensure you are fully protected, it is recommended that you purchase a Landlord's Insurance policy which is specifically designed for these circumstances.

 

Contacting Simple

For pre-sales enquiries please contact: enquiries@simplelandlordsinsurance.com
For post-sale enquiries please contact: admin@simplelandlordsinsurance.com
When you need it most, when you are making a claim, we provide a telephone contact service via our Claims Management Company. Please see below or visit the 'Make a Claim' section of our web site.


What do I need to do if I want to make a claim?

If you would like to make a claim you need to contact our claims company
Nexus Claims Limited on:
Telephone: 0870 066 2144
Email: property@nexusclaims.co.uk

Alternatively, you can download and complete a claims form and send it via post or
fax to:

Nexus Claims Limited
PO Box 125
Leeds
LS10 9BG
Fax: 0870 942 0330

Details can be found under the 'Make a Claim' section of our web site. It is important that you carefully read the 'Claims Procedure & Conditions' section on page 6 of our policy wording for full details of the claims process.