The do's and don'ts of making an insurance claim

Like you, we are eager to see all claims handled as quickly and efficiently as possible. And in order to help us provide you with the highest possible standard of service, here are a few helpful hints

• You must make your insurance claim as soon as possible and always within 30 days of the incident
• You must notify the Police and obtain a Crime Reference Number in the event of loss or damage by theft, attempted theft, violent disorder, riots or civil commotion.
• You must take all steps necessary to reduce further loss, injury or damage
• You must provide us with all information and evidence that we may request, such as written estimates and proof of ownership or value
• Do not under any circumstances effect any repairs without our prior consent
• Do not under any circumstances admit, negotiate or settle any claim without our prior consent

In the event of a claim we may:

• Negotiate, defend or settle any claim made against you
• Prosecute in your name any other person we have to in respect of any claim
• Appoint a loss adjuster to handle the claim on our behalf
• Arrange to repair the building and appropriately handle any salvage

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