We’ve moved

Simple Landlords has moved to Swinton Insurance.

Renew your Simple Landlord policy online 24/7 in Swinton My Account. Select ‘Can’t Access Your Account?’ and enter your email address – we’ll send you a new password straightaway.

To talk about your existing policy, please call 0333 035 9998.

For a new Landlord Insurance quote, visit the Swinton Insurance website.




Frequently Asked Questions

I need to renew an existing policy. How should I contact you?

You can view your renewal price and policy documents online 24/7 in

Select ‘Can’t Access Your Account?’ and enter your email address – we’ll send you a new password straightaway.

If you’re having trouble logging in, please start a Live Chat and we’ll be happy to help.

How do I make a change to an existing policy?

It’s important to tell us about any change to your circumstances, to ensure we can arrange suitable cover.

To let us know of a change, please call 0333 035 9998.

Swinton’s friendly team can talk through your options and ensure you get the best cover for your circumstances.

If you have any questions about your change, please start a Live Chat and our friendly team will be happy to help. The Live Chat button will show when we have agents available to assist you.

We’re available on Live Chat at the following times:

  • Monday to Friday: 8:30am-8:30pm
  • Saturday: 9am-5pm

How do I get a quote for landlords insurance?

For a new quote for landlords insurance, please visit Swinton's Landlord Insurance page.

You can choose from a wide variety of cover options from Swinton’s specially-selected panel of insurers, and get the best deal for your property.

How do I make a claim?

Claims only (No customer service enquiries)

To report a claim please contact our claims team on:

Telephone: 0345 074 4760


Alternatively, you can post your claim to:

Simple Landlords Insurance Claims
Direct Group Property Services
PO BOX 800

Important Note: Please refer to the 'Claims Procedure & Conditions' section of our Policy Booklet for full details of the claims process.

Call us to make a claim

If you need to make a claim, please call us on one of the following numbers. We’ve got lots of different lines so you don’t have to spend ages listening to a message and picking your options, and the person at the other end will be able to help you as quickly as possible.

For Buildings and Contents claims:

0330 102 6755

For Legal Expenses and Rent guarantee claims:

01384 887 580

For Home emergency claims:

01384 884 070

For legal advice:

01384 887 580

For Tax claims:

01384 377 000

For Key Protection claims and Excess protection claims:

0808 172 5570