Unlike lots of online businesses, we actually like to talk to our customers in person! If you’ve got a query, if you’ve got a claim, if you just want to talk to a human being, give us a ring.

Email us

If you’ve got a question that you can’t find the answer to on our FAQ or Jargon Buster, send us an email instead – admin@simplelandlordsinsurance.com.

A member of our team will get back to you asap. Remember, if you’ve got a query regarding your policy, make sure you tell us your policy number or reference number so we can look up the details and get back to you with as full an answer as possible.

Call us

Lines are open Mon-Fri 9am-5.30pm.

Please note that our calls are recorded and may be monitored – basically so we can make sure we’re giving a tip top service!

Need to make a claim?

If you need to make a claim, please call us on one of the following numbers. We’ve got lots of different lines so you don’t have to spend ages listening to a message and picking your options, and the person at the other end will be able to help you as quickly as possible.

For Buildings and Contents claims, call us on:
0330 102 6755

For Legal Expenses and Rent guarantee claims, call us on:
01384 887 580

For Home emergency claims, call us on:
01384 884 070

For legal advice, call us on:
01384 887 580

For Tax claims, call us on:
01384 377 000

For Key Protection claims and Excess protection claims, call us on: 
0808 172 5570

Direct Debit enquiries

If you’re already a customer and have a query regarding your direct debit payments, please contact Close Brothers on 0870 243 0026. Please note that this helpline is for Direct Debit payment queries only! Close Brothers are open 8.30am to 5.30pm Monday to Friday, 9am-12 noon Saturday.


Coronavirus (COVID-19) – Update for Simple Landlords customers

  • Updated as at 16 March 2020

While the scale and impact of the current coronavirus (Covid-19) outbreak remains unknown, Simple Landlords has been working for some time to prepare for all potential outcomes for our business and to support clients and customers through this sustained period of uncertainty. We have a range of plans in place across The Ardonagh Group to serve the needs of our clients without interruption, while protecting the health and safety of our colleagues and other stakeholders.

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