Direct Debit guarantee
This Guarantee is offered by all Banks and Building Societies that take part in the Direct Debit Scheme. The efficiency and security of the scheme is monitored and protected by your own Bank or Building Society.
If the amounts to be paid or the payment dates change, you will be notified within ten working days in advance of your account being debited or otherwise agreed.
If an error is made you are guaranteed a full and immediate refund from your branch of the amount paid.
You can cancel a Direct Debit at any time by writing to your Bank or Building Society.