Unlike lots of online businesses, we actually like to talk to our customers in person! If you’ve got a query, if you’ve got a claim, if you just want to talk to a human being, give us a ring.
If you’ve got a question that you can’t find the answer to on our FAQ or Jargon Buster, send us an email instead – firstname.lastname@example.org.
A member of our team will get back to you asap. Remember, if you’ve got a query regarding your policy, make sure you tell us your policy number or reference number so we can look up the details and get back to you with as full an answer as possible.
For sales, service or renewal calls please contact us on 0808 172 5600. If you've got multiple properties contact us on 0330 102 8682. Lines are open Mon-Fri 9am-7pm, Sat 9am-2pm.
Please note that our calls are recorded and may be monitored – basically so we can make sure we’re giving a tip top service!
Need to make a claim?
If you need to make a claim, please call us on one of the following numbers. We’ve got lots of different lines so you don’t have to spend ages listening to a message and picking your options, and the person at the other end will be able to help you as quickly as possible.
For Buildings and Contents claims, call us on:
0330 102 6755
For Legal Expenses and Rent guarantee claims, call us on:
01384 887 580
For Home emergency claims, call us on:
01384 884 070
For legal advice, call us on:
01384 887 580
For Tax claims, call us on:
01384 377 000
For Key Protection claims and Excess protection claims, call us on:
0808 172 5570
Direct debit enquiries
If you’re already a customer and have a query regarding your direct debit payments, please contact Close Brothers on 0870 243 0026. Please note that this helpline is for Direct Debit payment queries only! Close Brothers are open 8.30am to 5.30pm Monday to Friday, 9am-12 noon Saturday.